Identify the version of the fingerprint reader device driver currently installed. Press the sticky side of a piece of adhesive cellophane tape on the sensor and then peel it away to collect the dust and dirt particles. Next, see if Windows supports the fingerprint reader. If the access manager software available on the web site is newer than the version installed on your notebook, download and install it. To make sure the Windows device driver for the fingerprint reader is up-to-date; follow the steps in Updating the device driver. The following information may help troubleshoot problems. Update the device driver The fingerprint reader hardware requires a device driver to allow software to control it.
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If the BIOS available on the web site is a later version, download and install it. The drivers and programs available for one model are not compatible and do not work with other models.
The Virtual Agent is currently unavailable. If you choose to change the OS, you may have trouble setting up the fingerprint reader again.
Use the table below to determine which access manager software was available at the time the computer was authenyec. To make sure the Windows device driver for the fingerprint reader is up-to-date; follow the steps in Updating the device driver. The driver version is displayed.
Logon accounts authntec user’s names and passwords for secure applications and web sites that you register with the access manager. Note the version number authenetc date.
Do not use a wet cloth because moisture may damage the sensor. The fingerprint sensor is listed as a Validity Sensor or AuthenTec Sensor, depending on the model number of your computer. If the access manager software available on the web site is newer than the version installed on your notebook, download and install it.
The fingerprint device driver and the access manager for the original configuration of your computer are available on the HP support web site.
HP AuthenTec Inc. AES2501. Free Driver Download
Clean the fingerprint reader. Under System Configurationlook for a Biometric Device option; if it exists, enable it. Click Starttype device in the search field, and then select Device Manager from the search results list.
Validity fingerprint reader driver for 32 bit and 64 bit Windows 7, Vista, and Nic. Digital Persona application auhhentec for 64 bit Vista and Windows 7. See your browser’s documentation for specific instructions. Update the device driver. If the installed driver is the same version, right-click the device driver, and then select Update driver software to refresh the driver.
The fingerprint access manager software is listed. Update the fingerprint reader software The fingerprint reader software usually referred to as the access manager software uses the fingerprint device driver to capture a fingerprint image and then control access to the logon accounts that you set up. Open the Device Managerand then authenfec the Biometric list of recognized sensor devices.
Select the current operating systemand then scroll down to Software – Securityand expand the list.
Depending on the model number of your computer, there are options in the BIOS to turn the biometric device on and off. Digital Persona application software for 32 bit Vista and Windows 7. Europe, Middle East, Africa. Select the Driver tab.
Microsoft Update Catalog
If your device driver is up-to-date, see if your access manager software is compatible with your fingerprint reader. You will have to locate and purchase a third party security program. This is because the hardware may not be installed on the notebook, or it may be damaged.
If a biometric option does not exist in your BIOS, then the fingerprint reader is always enabled. The biometric device is the hardware that controls the fingerprint reader. Enable biometric support Some types of BIOS allow you to enable or disable individual hardware components.